Welcome to the Fortunate Beds & Sofas FAQs page. Here, you'll find answers to common questions about our products, delivery, returns, and more. We want to make your online shopping experience as smooth and enjoyable as possible.
❓ FAQs • Real answers, no fluff
Questions customers actually ask us
If you’re unsure about size, features, fabric, delivery or stairs — you’re not alone. Here’s everything we get asked daily. Want the fastest help? WhatsApp us with your room size, budget and delivery area and we’ll guide you properly.
Delivery & Access
Tech Features
Sizes & Measuring
Care & Durability
Orders & Payments
Pro tip: Send us a photo of the space + rough measurements. We’ll help you avoid ordering the wrong size and we’ll confirm what will fit through your access points.
How long does delivery usually take?
It depends on the range and availability at the time you order. When you WhatsApp us the item/range you like, we’ll confirm the realistic delivery window and keep you updated.
Will my sofa fit through my door / hallway / stairs?
This is the #1 issue people worry about — and it’s a fair worry. Measure doorway width, hallway width, and stair turns.
If you’re unsure, WhatsApp a photo of the hallway/stairs plus measurements and we’ll guide you.
How do I know if I need a left-hand or right-hand corner?
Stand facing the sofa from the front. If the long section is on your left, it’s a left-hand corner. If it’s on your right, it’s right-hand.
Send a quick room photo and we’ll help you pick the correct orientation.
Do your “tech sofas” have LEDs, chargers, speakers, cup holders, etc.?
Some do — and some don’t. Tech features are model dependent.
We’ll confirm exactly what’s included (USB/USB-C, wireless charging, LED lighting, console storage, audio options, cupholders) before you commit.
Do you sell sofas with heated/cooled cup holders?
We can source feature seating with advanced console options depending on current stock availability. If that’s a must-have, tell us up front and we’ll show you what’s available right now.
Will the charging work with my phone?
USB/USB-C charging is universal (you just need the right cable).
Wireless charging depends on your phone supporting wireless charging. If you’re not sure, tell us your phone model and we’ll advise.
What fabrics are best for kids / pets?
For busy homes, we usually recommend hard-wearing fabrics with a tighter weave and easy-care finishes.
Tell us if you’ve kids/pets and we’ll steer you to the more durable options in the ranges you like.
How do I clean and maintain my sofa?
Regular vacuuming (soft brush), prompt blotting for spills (don’t rub), and using fabric-safe cleaners where appropriate is key.
We’ll share care guidance for the specific fabric you choose.
Are your sofas soft or supportive?
It depends on the range. Some are plush and sink-in cosy, others are more supportive and structured.
If you tell us what you prefer (plush vs supportive), we’ll recommend the right suites.
Do colours look different in real life vs online?
They can, yes — lighting changes everything. If you’re choosing between shades, we can advise on the most popular “safe” tones and what works in bright/dark rooms.
Do I need to assemble anything?
Many suites arrive in sections (especially corners and modular pieces) and may just need positioning and simple connections.
We’ll tell you what to expect for your specific item.
How do I choose the right mattress?
Tell us your sleeping position (side/back/front), any back/shoulder issues, and your preferred firmness.
We’ll recommend suitable types (e.g. pocket sprung, hybrid, comfort foam styles) based on what’s available.
Do you do storage beds / ottoman lift beds?
Yes — storage options are a popular choice for Irish homes. If storage is important, tell us the room size and we’ll show you space-saving options.
Do you offer any warranty or guarantee?
Warranty/coverage depends on the item and supplier. We’ll confirm the relevant coverage for the exact range you’re buying and give you clear aftercare guidance.
Do you take deposits or staged payments?
Depending on the order and delivery timeline, we can often work with a deposit to secure your item. WhatsApp us what you’re looking at and we’ll confirm the options.
What if I order the wrong size or change my mind?
The best way to avoid this is a quick sizing check before you order. If something goes wrong, contact us immediately so we can guide you on next steps based on the item and supplier terms.
Do you deliver on weekends / evenings?
Delivery scheduling depends on routes and availability. If you need a specific day, tell us early and we’ll do our best to align the plan.
Do you remove old furniture?
This can vary depending on delivery arrangements. If you need removal, mention it when you request a quote and we’ll confirm what’s possible.
Are tech sofas safe to plug in all the time?
You should always follow the manufacturer guidance for your specific model. If a model has powered features (lighting/charging/audio), we’ll advise how it should be used and cared for.
What are your most popular choices right now?
Usually it’s neutral plush corners (greys/creams) and smart-looking 3+2 bundles — plus feature seating when customers want that “wow”.
Ask us what’s trending this week and we’ll show you top picks.
If you only message us one thing, send this: room size + what you need + colour + budget + delivery area.
We’ll do the rest.
Your peace of mind
Still have questions? Contact our customer support team at [[phonenumber]] or email us at [[email]]. We're here to help you find the perfect bed or sofa!